Resume

Scotty Krabler

210 Sanders Ave

Bozeman, Montana 59718

Summary:

Since 1984 I've supported organizational IT needs in various ways, ad hoc. Certified as an MCSE and MCT through Windows 2000 when I changed focus to CRM, call center, ISP, and eventually, the web services. I expanded a local DSL ISP from 50 to 500 clients. Designed and implemented a fault tolerant network operations center with all expected Internet services. I continue to consult with small businesses and non-profits, most recently implementing Google Apps and WordPress.

My strengths include interpersonal communications, an extremely rapid grasp of new system and application technologies, and an undying passion for computers and related technology.

WORK EXPERIENCE:

4/2016 - Present

IT Assistant

Mankind Project

On contract to resolve end-user issues. Provide primary IT Support to Finance, Communities, Administration, and Marketing Directors. Daily tasks include resolving duplicate records, reconciling financial and membership transactions, ongoing data reconciliation, DNS management, interfacing with members at large resolving technical issues and providing policy clarification, correcting administrative errors, providing feedback to lead operating members regarding system issues and complexities, and much more.

3/2001 - Present

Independent Consultant

The Big Sky Tech Guy

Providing remote and on-site computer support, IT consulting, and planning. I recommend and support marketing solutions using combined web services. Taught certification classes to new network administrators. I have deep experience teaching and presenting to large and small audiences.

11/2007 – 11/2008

Support Engineer at The Quantum Alliance

Support call-in biofeedback specialists with application details and related technical and administrative issues. Advise and support a growing number of end user IT needs. Recommended and implemented several call center and collaboration tools increasing effective staff efficiency and communication. Managed a research project that resulted in a new, call center vendor, selection.

1/2000 – 2/2001

Technical Director at MultiBand Communications, Inc.

At this CLEC, I was responsible for the Network Operations Center design, implementation, and operations. Cooperating with executives and internal ILEC liaison, we successfully deployed and maintained ISP, DSL, and point-to-point services for Bozeman and Missoula customers. Primary duties included architecture design, hardware deployment, implementation management, and mentoring/training technical employees.

1994-2000

Professional Services Consultant/Trainer at RightNow Technologies, Inc.

Systems Engineer at Magenic Technologies, Inc.

Technical Services Manager at Publishing Business Systems

Information Systems Manager/Consultant/Trainer at Euler Solutions, Inc.

Network Administrator at Northwest Airlines Training Corporation

Assistant Vice President, Administration at AMTECH Lighting Services

12/1979 – 11/1988

Sergeant in the United States Marine Corps

Honorable Discharge

Intelligence Administration, Drill Instructor, NAM, MCEM, GCM

3d FSSG, 9th MAB, 7th MAB, C4 Systems, MCRD, San Diego

Skills & Specialties:

Work Experience:

Independent Consultant

Self-employed, Southwest, Montana

March 2001 to Present

Support Engineer/Farm Hand

4M Ranch, Pray, Montana

July 2011 to October 2011

Research, Facilities & Veg Manager

Montana Medicinal Gardens, Belgrade, Montana

July 2009 to June 2011

Call Center Support Engineer

The Quantum Alliance, Ontario, CA

November 2007 to November 2008

Technical Director

MultiBand Communications, Inc., Bozeman, Montana

January 2000 to February 2001

Professional Services Consultant

RightNow Technologies, Inc., Bozeman

Montana - August 1999 - January 2000

Systems Engineer

Magenic Technologies, Inc., St. Louis Park, MN

November 1988 - August 1999

Technical Services Manager

Publishing Business Systems, St Paul, MN

February 1998 - November 1998

Information Systems Manager/Consultant/Trainer

Euler Solutions, Inc., St. Louis Park, MN

September 1996 - January 1998

Network Administrator

Northwest Airlines Training Corporation, Eagan, MN

March 1995 - September 1996

Assistant Vice President Administration

Administration, AMTECH Lighting Services, Imperial Valley, California

August 1994 - February 1995

Sergeant

United States Marine Corps, Honorable Discharge

Okinawa, 29 Palms, Washington, DC, San Diego

December 1979 - November 1988

Education:

DeVry Technical Institute

Information Systems, 1994

South Puget Sound Community College

Computer Programming, 1991 – 1994

Olympic College

Rigger Apprentice, 1988 – 1989

National University

Life & Social Sciences, 1985 – 1986

Industry Education:

BGP & OSPF

Microsoft Solution Framework: Development Discipline

Interconnecting Cisco Network Devices

Fred Pryor Seminars - Coaching Skills for Managers and Supervisors

Certifications:

Microsoft Certified Systems Engineer

Microsoft Certified Trainer

Microsoft Certified Partner Program