Resume
Scotty Krabler
210 Sanders Ave
Bozeman, Montana 59718
Summary:
Since 1984 I've supported organizational IT needs in various ways, ad hoc. Certified as an MCSE and MCT through Windows 2000 when I changed focus to CRM, call center, ISP, and eventually, the web services. I expanded a local DSL ISP from 50 to 500 clients. Designed and implemented a fault tolerant network operations center with all expected Internet services. I continue to consult with small businesses and non-profits, most recently implementing Google Apps and WordPress.
My strengths include interpersonal communications, an extremely rapid grasp of new system and application technologies, and an undying passion for computers and related technology.
WORK EXPERIENCE:
4/2016 - Present
IT Assistant
Mankind Project
On contract to resolve end-user issues. Provide primary IT Support to Finance, Communities, Administration, and Marketing Directors. Daily tasks include resolving duplicate records, reconciling financial and membership transactions, ongoing data reconciliation, DNS management, interfacing with members at large resolving technical issues and providing policy clarification, correcting administrative errors, providing feedback to lead operating members regarding system issues and complexities, and much more.
3/2001 - Present
Independent Consultant
The Big Sky Tech Guy
Providing remote and on-site computer support, IT consulting, and planning. I recommend and support marketing solutions using combined web services. Taught certification classes to new network administrators. I have deep experience teaching and presenting to large and small audiences.
11/2007 – 11/2008
Support Engineer at The Quantum Alliance
Support call-in biofeedback specialists with application details and related technical and administrative issues. Advise and support a growing number of end user IT needs. Recommended and implemented several call center and collaboration tools increasing effective staff efficiency and communication. Managed a research project that resulted in a new, call center vendor, selection.
1/2000 – 2/2001
Technical Director at MultiBand Communications, Inc.
At this CLEC, I was responsible for the Network Operations Center design, implementation, and operations. Cooperating with executives and internal ILEC liaison, we successfully deployed and maintained ISP, DSL, and point-to-point services for Bozeman and Missoula customers. Primary duties included architecture design, hardware deployment, implementation management, and mentoring/training technical employees.
1994-2000
Professional Services Consultant/Trainer at RightNow Technologies, Inc.
Systems Engineer at Magenic Technologies, Inc.
Technical Services Manager at Publishing Business Systems
Information Systems Manager/Consultant/Trainer at Euler Solutions, Inc.
Network Administrator at Northwest Airlines Training Corporation
Assistant Vice President, Administration at AMTECH Lighting Services
12/1979 – 11/1988
Sergeant in the United States Marine Corps
Honorable Discharge
Intelligence Administration, Drill Instructor, NAM, MCEM, GCM
3d FSSG, 9th MAB, 7th MAB, C4 Systems, MCRD, San Diego
Skills & Specialties:
Call Center Solutions
Help Desk Management
Change Management
Training & Development
Vendor Relations
Budget Management
Troubleshooting
Technical Writing
Creative Writing
Infrastructure Research Planning and Growth
Server Technology Management
script (php, html, xml, sql, some shell)
Website Development
Google Apps
Google Analytics
Collaboration Tools
Hardware
Network Administration
Diverse Operating Systems
Open Source
System Administration
Systems Engineering
Router Configuration
Database Administration
Voice Services
E-commerce
MySQL
CMS
Vmware
VirtualBox
TCP/IP
WordPress
HTML & CSS
PHP Applications
Windows
Linux
Ubuntu
Apache
DNS
Hosting
Troubleshooting
Work Experience:
Independent Consultant
Self-employed, Southwest, Montana
March 2001 to Present
Support Engineer/Farm Hand
4M Ranch, Pray, Montana
July 2011 to October 2011
Research, Facilities & Veg Manager
Montana Medicinal Gardens, Belgrade, Montana
July 2009 to June 2011
Call Center Support Engineer
The Quantum Alliance, Ontario, CA
November 2007 to November 2008
Technical Director
MultiBand Communications, Inc., Bozeman, Montana
January 2000 to February 2001
Professional Services Consultant
RightNow Technologies, Inc., Bozeman
Montana - August 1999 - January 2000
Systems Engineer
Magenic Technologies, Inc., St. Louis Park, MN
November 1988 - August 1999
Technical Services Manager
Publishing Business Systems, St Paul, MN
February 1998 - November 1998
Information Systems Manager/Consultant/Trainer
Euler Solutions, Inc., St. Louis Park, MN
September 1996 - January 1998
Network Administrator
Northwest Airlines Training Corporation, Eagan, MN
March 1995 - September 1996
Assistant Vice President Administration
Administration, AMTECH Lighting Services, Imperial Valley, California
August 1994 - February 1995
Sergeant
United States Marine Corps, Honorable Discharge
Okinawa, 29 Palms, Washington, DC, San Diego
December 1979 - November 1988
Education:
DeVry Technical Institute
Information Systems, 1994
South Puget Sound Community College
Computer Programming, 1991 – 1994
Olympic College
Rigger Apprentice, 1988 – 1989
National University
Life & Social Sciences, 1985 – 1986
Industry Education:
BGP & OSPF
Microsoft Solution Framework: Development Discipline
Interconnecting Cisco Network Devices
Fred Pryor Seminars - Coaching Skills for Managers and Supervisors
Certifications:
Microsoft Certified Systems Engineer
Microsoft Certified Trainer
Microsoft Certified Partner Program